Job: KOI Patient Account Representative - Kootenai Outpatient Imaging Center

This posting has expired and is no longer available.

Job Description

Kootenai Outpatient Imaging Center

Full Time


Job Details:
  • Kootenai Outpatient Imaging is seeking a detail oriented, community-minded, quality driven, and highly motivated Patient Account Representative.

    About Kootenai Outpatient Imaging

    Kootenai Health provides diagnostic and therapeutic services for patients throughout the Inland Northwest, northern Idaho and eastern Washington.

    Diagnostic imaging allows physicians to look inside the human body to gather information about a patient's medical condition. By using diagnostic imaging technologies, physicians can view images of anatomical structures inside a patient's body.

    Most inpatient procedures (including all MRIs) are administered during regular office hours at Kootenai Clinic. All other outpatient imaging procedures are administered in through Kootenai Outpatient Imaging. There are three locations for outpatient imaging, two in Coeur d'Alene and one in Post Falls.

    Patient Account Representative Job Summary

    Essential Duties

    · Schedules and registers patients for all types of imaging studies.

    · Verifies patient demographics, medical necessity, valid orders and pre-authorizations.

    · Processes patient payments.

    · Reviews patient account information to confirm that payer specific billing requirements are met, pre-authorizations are obtained and updates accounts as needed.

    · Prepares medical records for scanning.

    · Uses i-Site to verify and burn images onto CD/DVD as needed.

    · Processes a variety of incoming and outgoing faxes.

    · Familiar with standard concepts, practices, and procedures within a particular field.

    · Works under general supervision and typically reports to a supervisor or manager

    · Communicate with patients, physicians, families and co-workers in person and on the telephone.

    · Physical requirements: Majority of shift spent sitting; Ability to work at computer terminal for a specified period of time; Frequent stooping, bending, reaching and lifting.

    · Read charts, dials, equipment settings, literature and other printed and handwritten materials.

    · Performs other related duties as assigned.

    Requirements & Minimum Qualifications


    · High school diploma or GED required.


    · Minimum of six months prior customer service experience required.

    · Knowledge of general business procedures, registration, collection, billing rules and regulations are required.

    · Accurate by touch keyboarding skills with 35 wpm minimum typing speed.

    · Knowledge of Medicare, Medicaid, and Commercial billing requirements.

    · Knowledge of how to read and interpret insurance billing and coverage bulletins, HIPAA, ABN, MSP and other payer regulations.

    · Working knowledge of hospital information systems such as Meditech.


    · Medical terminology, ICD9/10, CPT, HCPCS, and coding conventions desired.

    Kootenai Health Employer Highlights

    Kootenai Health has a solid reputation in the Pacific Northwest and has a rich history that spans nearly 60 years of innovation, achievements, and benchmarks in healthcare. Providing a comprehensive range of medical services, our main campus is located in Coeur d'Alene, Idaho and includes a 292-bed community-owned hospital. Kootenai Health is accredited by DNV and holds Magnet Designation for nursing excellence. We have been recognized among large employers as the No. 1 Best Place to Work in Healthcare by Modern Healthcare magazine, and are regularly recognized by Cleverly and Associates for providing value to our community. We offer an excellent tuition reimbursement program, wellness program and on-going educational classes to all of our employees. If you want to love where you work and live, check out Kootenai Health. As your next employer, we are excited to offer you:

    • 100% employer-paid health insurance premiums for full-time employees. Part-time employees pay only $30 a month for medical, dental and vision coverage!
    • A tuition assistance program!
    • A 457 retirement plan!
    • On-site daycare!
    • Competitive salaries with a 12% differential for nights and an 8% differential for weekends!
    • A robust and incentive-driven wellness program!

    Kootenai Health considers applicants for all positions without regard to race, color, religion, creed, national origin, age, disability, sexual orientation, marital status, or any other legally protected status.


Don't see the position for you?
Join our Talent Community to be considered for future roles.

Join Now