Job: KOI Patient Account Representative - Kootenai Outpatient Imaging Center

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Job Description

Kootenai Outpatient Imaging Center



Job Details:
  • Kootenai Health is seeking a TEMPORARY detail oriented, community-minded, quality driven, and highly motivated Patient Account Representative.

    Essential Duties

    • Schedules and registers patients for all types of imaging studies.
    • Verifies patient demographics, medical necessity, valid orders and pre-authorizations.
    • Processes patient payments.
    • Reviews patient account information to confirm that payer specific billing requirements are met, pre-authorizations are obtained and updates accounts as needed.
    • Prepares medical records for scanning.
    • Uses i-Site to verify and burn images onto CD/DVD as needed.
    • Processes a variety of incoming and outgoing faxes.

    Requirements & Minimum Qualifications


    • High school diploma or GED


    • Minimum of six months prior customer service experience required.
    • Knowledge of general business procedures, registration, collection, billing rules and regulations are required.
    • Accurate by touch keyboarding skills with 35 wpm minimum typing speed.
    • Knowledge of Medicare, Medicaid, and Commercial billing requirements.
    • Knowledge of how to read and interpret insurance billing and coverage bulletins, HIPAA, ABN, MSP and other payer regulations.
    • Working knowledge of hospital information systems such as Meditech.


    • Medical terminology, ICD9/10, CPT, HCPCS, and coding conventions desired.

    About Kootenai Health

    Kootenai Health has a solid reputation in the Pacific Northwest and has a rich history that spans nearly 60 years of innovation, achievements, and benchmarks in healthcare. Providing a comprehensive range of medical services, our main campus is located in Coeur d'Alene, Idaho and includes a 292-bed community-owned hospital. Kootenai Health is accredited by DNV and holds Magnet Designation for nursing excellence. We have been recognized among large employers as the No. 1 Best Place to Work in Healthcare by Modern Healthcare magazine, and are regularly recognized by Cleverly and Associates for providing value to our community. We offer an excellent tuition reimbursement program, wellness program and on-going educational classes to all of our employees. If you want to love where you work and live, check out Kootenai Health. As your next employer, we are excited to offer you:

    • Phenomenal Employer Benefits: Medical, Dental, and Vision Insurance at little to no cost for Full Time and Part Time Employees. A robust tuition reimbursement program!
    • A 457 retirement plan!
    • Main Campus On-site daycare! (located in Coeur d'Alene)
    • Competitive salaries with a 12% differential for nights and an 8% differential for weekends!
    • A robust and incentive-driven wellness program!
    • Full spectrum employee reward, recognition, and retention programs, including outstanding employee development, training and educational opportunities!

    We don't want to give it all away... but here's a few more things that make Kootenai Health outstanding:

    · Magnet Designated since 2006 - This designation is nursing's top honor, accepted nationally as the gold standard in nursing excellence. Kootenai was the first hospital in the Inland Northwest to receive this designation and the second in Idaho.

    · Member of the Mayo Clinic Care Network - in 2014 Kootenai Health became the 30th member, a national network of like-minded organizations that share a commitment to better serving patients and their families. Kootenai Health is the first health care organization in the Pacific Northwest to be selected as a member of the Mayo Clinic Care Network, and, like all network members, will remain locally-owned and independent health care provider.

    · Best Places to Work in Healthcare - Kootenai Health has been voted multiple times as one of the Nation's top 20 "Best Places to Work in Healthcare" by Modern Healthcare. We've earned this distinction by demonstrating the following:

    o Financial stability

    o Reinvesting in growth and medical technology

    o Desirable benefit packages

    o A full spectrum of employee reward, recognition and retention programs

    o Workplace health and wellness initiatives

    o Training and educational opportunities

    o Communications

    o Positive employee/supervisor relationships

    o Strong and caring leadership

    Kootenai Health considers applicants for all positions without regard to race, color, religion, creed, national origin, age, disability, sexual orientation, marital status, or any other legally protected status.


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