Job: Help Desk Analyst I - IT - Helpdesk Services

This posting has expired and is no longer available.

Job Description

IT - Helpdesk Services

Full Time


Job Details:
  • Job Description

    Provides first level problem identification and resolution resource via phone and email. Responsibilities include answering questions, providing advice, basic troubleshooting, and following up with users in solving problems. Creates trouble tickets for tracking and reporting purposes. Takes on the operator responsibilities after-hours, including answering the Operator calls and the Physician Answering Service calls. Works under immediate supervision. Relies on limited experience and judgment to plan and accomplish goals. Performs other related duties as assigned.

    Minimum Qualifications:

  • High School Diploma, or equivalent
  • Minimum of 6 months' customer service experience and/or 6 months' computer IT experience and/or 1 year of computer IT training and education
  • Essential Job Functions (Physical Requirements):

    • Regular and predictable attendance is an essential job function.
    • Majority of shift spent sitting.
    • Must be able to lift between 36lbs and 75lbs.
    • No or very limited exposure to physical risk.
    • Communicate with patients, physicians, families and co-workers in person and on telephone.
    • Work with equipment and manipulate equipment settings, computer keyboard, etc.

    Work Environment:

    • Kootenai Health operates 24 hours per day each day of the year; operational needs of departments may require that you be available to work all shifts, weekends and holidays to meet the needs of the patients.
    • Work is normally performed in a typical interior work environment.

Contact Us


Open Jobs

    • There are no jobs currently listed.


Don't see the position for you?
Join our Talent Community to be considered for future roles.

Join Now