Job: Guest Relations Associate - Guest Services

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Job Description

Guest Services

Full Time


Job Details:
  • Do you have a passion for welcoming and assisting others to access resources, navigate themselves through healthcare facilities, and provide overall support for a guest? Kootenai Health is seeking a community-minded, quality driven, and highly motivated individual to join the Guest Relations team as the newest Guest Relations Associate!

    As a Guest Relations Associate on our team you will welcome and assist patients, their families and visitors entering the hospital, monitor the overall appearance and safety of entrances, provide excellent customer service and assistance to patients and visitors in regards to service offerings and locations available, enforce hospital policies, especially those related to safety and our tobacco free campus, and communicate information to Security, Facilities Management and/or other departments as needed.

    Requirements & Minimum Qualifications

    1. High school diploma or should have completed a general education diploma

    2. Proficiency with computers

    3. Previous work experience in handling a diverse range of customers

    4. MOAB training, or must acquire within six months of employment, required

    5. BLS Required. Current AHA Healthcare provider, American Red Cross, AHA Health Saver or Kootenai Health BLS within 60 days of hire.

    Kootenai Health Highlights

    Kootenai Health has a solid reputation in the Pacific Northwest and has a rich history that spans nearly 60 years of innovation, achievements, and benchmarks in healthcare. Providing a comprehensive range of medical services, our main campus is located in Coeur d'Alene, Idaho and includes a 292-bed community-owned hospital. Kootenai Health is accredited by DNV and holds Magnet Designation for nursing excellence. We have been recognized among large employers as the No. 1 Best Place to Work in Healthcare by Modern Healthcare magazine, and are regularly recognized by Cleverly and Associates for providing value to our community. We offer an excellent tuition reimbursement program, wellness program and ongoing educational classes to all of our employees. If you want to love where you work and live, check out Kootenai Health. As your next employer, we are excited to offer you:

    • 100% employer-paid health insurance premiums for full-time employees. Part-time employees pay only $40 a month for medical, dental and vision coverage!
    • A robust tuition reimbursement program!
    • A 457 retirement plan!
    • On-site daycare!
    • Competitive salaries with a 12% differential for nights and an 8% differential for weekends!
    • A robust and incentive-driven wellness program!
    • Full spectrum employee reward, recognition, and retention programs, including outstanding employee development, training, and educational opportunities!
    • And much more!

    If you have additional questions please email Kelly Wolfinger at

    Kootenai Health considers applicants for all positions without regard to race, color, religion, creed, national origin, age, disability, sexual orientation, marital status, or any other legally protected status.

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